Refund & Cancellation Policy
Effective Date: January 2026
At DREAM TV, customer satisfaction is our highest priority. We strive to provide rock-solid server uptime, vivid picture clarity, and prompt technical support. This policy outlines our fair and transparent refund guidelines.
Our 48-Hour Technical Activation Guarantee
If our technical assistance team is unable to establish an active, working stream on your compatible device within 48 hours of subscription delivery, you are entitled to a 100% full refund.
1. Technical Troubleshooting First
Because digital streaming depends on device software and home network configurations, many minor issues (such as audio-video sync or app setup) are solved quickly with minor adjustments. Before submitting a refund request, we ask customers to allow our 24/7 technical team on WhatsApp to review configuration settings.
2. Refund Eligibility Criteria
A full refund will be granted under the following circumstances:
- DREAM TV servers experience confirmed downtime exceeding 72 consecutive hours during your active term.
- Our technicians confirm that your device or network environment is incompatible despite meeting official minimum specifications.
- Accidental duplicate payments or billing discrepancies.
3. Non-Refundable Circumstances
Refunds cannot be issued in the following situations:
- Change of mind after the initial 48-hour activation period has expired without documented technical failure.
- Network performance degradation caused by customer ISP restrictions or mobile network data caps.
- Account termination resulting from violation of our Terms of Service (such as unauthorized credential re-selling or multi-screen abuse).
4. Processing Your Refund (PayPal & Binance Pay)
To request a refund, contact our support team on WhatsApp or email [email protected] with your Transaction ID, date of order, and reason for the request.
- PayPal Transactions: Processed back to your original funding source (PayPal balance or debit/credit card) within 1 to 3 business days.
- Binance Pay / Cryptocurrency: Refunded in equivalent USDT to your verified Binance Pay ID or BEP20 wallet address within 24 hours.